Order How can I order with Thieme? How can I check the status of my order? I'm a member of a faculty. How do I receive a desk copy?      Books How long does it take to receive a book order? What if a book I ordered is not available at the moment?      Journals How long does it take to receive a journal/periodical order? How can I check my subscription status? What should I do to renew my subscription? How can I order an individual copy or reprints of an article? How do I order a single issue or back issue of a journal? Can I get an online sample issue of your journals? Whom should I contact about missing journals? Payment Where do I send my payment? What is the Thieme VAT number? Is prepayment (credit card, personal check, money order) required or can I be billed for the order? Is sales tax (VAT) applicable to my order? Returns What happens if I don't like the product I've ordered with Thieme? Contact What is the Thieme postal address? What are the Thieme e-mail addresses? What are the Thieme international phone and fax numbers? How can I contact Customer Service Representatives directly? Whom should I contact about information concerning production, marketing or sales departments? Do you have a distributor in my area? Can I meet Thieme Representatives at meetings and exhibits? Where can I send my book proposals? Can I send some words to the wise? Address How can I notify you about my address change? NOTE: Please check in addition our policy page and our imprint page for answers to your question. If you can't find the information that you are looking for, please fill in our feedback form. Order How can I order with Thieme? You have several options to order with Thieme: Place an order through our online catalog. Customers residing in Germany, Switzerland, and Austria - information can be found on www.thieme.de Please note: When ordering on the Thieme website, all information is protected and remains confidential through our secure server. Send an e-mail to our Customer Service department at custserv@thieme.de Fax your order to +49-711-8931-410 Call our Customer Service Representative at +49-711-8931-421 (You will receive personal attention between 9:00-13:00 (MEZ) daily (Mon-Fri). Outside of these times leave a message on the voice mail and we will return your call.) Contact your local bookstore   How long does it take to receive a book order? If you live in Europe it takes approximately 2-14 days before the purchase will be delivered to your door. Outside of Europe it may take 4-6 weeks. Courier service is available upon request. For more information about delivery time, please contact Customer Service. When ordering make sure to include your phone number.   How long does it take to receive a journal/periodical order? Please allow 2-6 weeks after the cover date for receipt of first issue of any journal/periodical you subscribe. Claims for missing issues will be met, free of charge, if made within six months of the date of dispatch. For claims regarding missing issues, please contact our subscription department, Telephone: +49 711 8931 321, Fax: +49 711 8931 422, e-mail: aboservice@thieme.de   How can I check the status of my order? Send an e-mail to custserv@thieme.de Call our Customer Service Representative at +49-711-8931-421 (You will receive personal attention between 9:00-13:00 (MEZ) daily (Mon-Fri). Outside of these times leave a message on the voice mail and we will return your call.) Fax your original order to +49-711-8931-410 Mail to postal address: Thieme Publishers Stuttgart International Sales and Marketing P.O. Box 30 11 20 70451 Stuttgart, Germany   How can I check my subscription status? Send an e-mail to custserv@thieme.de Call our Customer Service Representative at +49-711-8931-421 (You will receive personal attention between 9:00-13:00 (MEZ) daily (Mon-Fri). Outside of these times leave a message on the voice mail and we will return your call.) Send a Fax to +49-711-8931-410 Mail to postal address: Thieme Publishers Stuttgart International Sales and Marketing P.O. Box 30 11 20 70451 Stuttgart, Germany Claims for missing issues will be met, free of charge, if made within six months of the date of dispatch. For claims regarding missing issues, please contact our subscription department, Telephone: +49 711 8931 321, Fax: +49 711 8931 422, e-mail: aboservice@thieme.de   What should I do to renew my subscription? Each current subscriber will receive a timely and detailed renewal notice to insure uninterrupted subscription service. You also have the following choices: Send an e-mail to: custserv@thieme.de Call our Customer Service Representative at +49-711-8931-421 (You will receive personal attention between 9:00-13:00 (MEZ) daily (Mon-Fri). Outside of these times leave a message on the voice mail and we will return your call.) Send a Fax to +49-711-8931-410 Mail to postal address: Thieme Publishers Stuttgart International Sales and Marketing P.O. Box 30 11 20 70451 Stuttgart, Germany   I'm a member of a faculty. How do I receive a desk copy/adoption copy? Simply fill out our exam copy request form or e-mail, mail or fax your request to: Alastair.Paul@thieme.de Thieme Publishers Stuttgart International Sales and Marketing Mr. Alastair Paul P.O. Box 30 11 20 70451 Stuttgart Germany Fax: + 49-711-8931-410   How can I order an individual copy or reprints of an article? Photocopies of Thieme journal articles are available under 100 copies. Reprints of Thieme journal articles can be ordered in any quantity over 100. Simply fill out the reprint quotation request form or send an e-mail inquiry to the reprints department. Include the journal title and article citation and your full name and contact information. Also include your shipping address and billing address as well as credit card information.   How do I order a single issue or back issue of a journal? Single issue/back issue orders are charged at the single issue/back issue price and are non-returnable. Please contact Customer Service. Thieme Publishers Stuttgart Tel. +49-711-8931-421 Fax +49-711-8931-410 e-mail: custserv@thieme.de   Can I get an online sample issue of your journals? Considering a subscription to a journal? Check it out for FREE! Register to access a free online sample issue of the journal of your choice. There is no further obligation, and your access to this issue will not expire, so you may read at your convenience. To access a free online sample issue, register now at www.thieme-connect.com/ejournals.   Whom should I contact about missing journals? Claims for missing issues will be met, free of charge, if made within six months of the date of dispatch. For claims regarding missing issues, please contact our subscription department: Tel.: +49 711 8931 321, Fax: +49 711 8931 422, e-mail: aboservice@thieme.de   What if a book I ordered is not available at the moment? If the product is not available at the time of ordering, your order will be entered into our system however you will not be billed until publication of the book. You will receive an invoice confirmation.     Payment Where do I send my payment? GEORG THIEME VERLAG KG International Sales and Marketing P.O. Box 30 11 20 70451 Stuttgart Germany Deutsche Bank Theodor Heuss Strasse 3 70174 Stuttgart Germany Bank number: 600 700 70 Thieme Account number: 1420017 SWIFT address: DEUT DE SS   What is the Thieme VAT number? DE 147 638 607   Is prepayment (credit card, personal check, money order) required or can I be billed for the order? Books, DVDs, CD-ROMs and Videos We recommend payment by credit card. (VisaCard, Eurocard/Mastercard or American Express). If you choose the "bill-me" option, you will receive a proforma invoice with all details for payment. A proforma invoice is an itemized list of products ordered with calculated delivery charges and VAT (EU countries only). All orders will be charged at the EUR (EUR O) price payable by bank draft or check and are non-returnable. Products will be shipped upon receipt of payment. Journals We recommend payment by credit card. (VisaCard, Eurocard/Mastercard or American Express). If you choose the "bill-me" option, you will receive a proforma invoice with all details for payment. A proforma invoice is an itemized list of subscriptions ordered with delivery charges and VAT (EU countries only). All orders will be charged at the EUR (EUR O) price payable by bank draft or check and are non-returnable. Delivery of subscription will start upon receipt of payment. For additional information regarding subscription rates, please contact Customer Service. Customer Service Thieme Publishers Stuttgart Tel. +49-711-8931-421 Fax +49-711-8931-410 e-mail: custserv@thieme.de   Is sales tax (VAT) applicable to my order? Only for EU countries: If you are registered for VAT, please add your VAT identification number. For non-registered users, the actual German VAT will be added to your invoice (excluding Germany, Switzerland and Austria).   Returns   What happens if I don't like the product I've ordered with Thieme? All orders are non-returnable.   Contact What is the Thieme postal address? Thieme Publishers Stuttgart International Sales and Marketing P.O. Box 30 11 20 70451 Stuttgart, Germany   What are the Thieme e-mail addresses? Customer service for books, journals, periodicals and other media: custserv@thieme.de Specific subscription information: aboservice@thieme.de Specific eJournal information: thieme-connect@thieme.de General information regarding Thieme: info@thieme.com Ideas/comments concerning the website or technical problems: webteam@thieme.com   What are the Thieme international phone and fax numbers? Regular phone number +49-711-8931-421 Fax number +49-711-8931-410   How can I contact a Customer Service Representative directly? Send an e-mail to custserv@thieme.de Call our Customer Service Representative at +49-711-8931-421 (You will receive personal attention between 9:00-13:00 (MEZ) daily (Mon-Fri). Outside of these times leave a message on the voice mail and we will return your call.) Send a Fax to +49-711-8931-410 Mail to postal address: Thieme Publishers Stuttgart International Sales and Marketing P.O. Box 30 11 20 70451 Stuttgart, Germany   Whom should I contact about information concerning production, marketing or sales departments? Please specify your subject and write an e-mail to info@thieme.com.   Is there a distributor in my area? Please check our distributors page.   Can I meet Thieme Representatives at meetings and exhibits? Thieme attends or is represented at hundreds of professional meetings each year in the United States and internationally. Please visit the Thieme exhibit schedule for further information.   Where can I send my book proposals? Please check our proposals page.   Can I send some words to the wise? You are welcome to send a message to the President of Thieme Publishers at president@thieme.com.   Address How can I notify you about my address change? If you want to notify us about your address change, please contact our Customer Service department: Send an e-mail to: custserv@thieme.de Call our Customer Service Representatives at +49-711-8931-421 (You will receive personal attention between 9:00-13:00 (MEZ) daily (Mon-Fri). Outside of these times leave a message on the voice mail and we will return your call.) Send a Fax to +49-711-8931-410 Mail to postal address: Thieme Publishers Stuttgart International Sales and Marketing P.O. Box 30 11 20 70451 Stuttgart, Germany

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