Thieme Publishers, a leading international publisher of medical and scientific books, journals, and electronic media, seeks a detail-oriented Customer Service Representative to be based in our New York office. With responsibility to manage customer orders on a daily basis, the Customer Service Representative will report to the Senior Vice President and Chief Operating Officer.

The ideal candidate has a strong business acumen, intermediate Microsoft office skills and the ability to support multiple priorities concurrently. They are one of the key links in communication with our customers for order/inventory questions. The individual works closely with our warehouses to ensure that every order is processed and delivered. The candidate must work well with a team of people who are committed to supporting Thieme Publisher’s values.

Key Tasks

  • Enter and process incoming orders - EDI, web portal based, e-mail and telephone
  • Set up new customers and orders as necessary
  • Process Credit Card payments and customer credits as necessary
  • Verify orders against billing and invoices
  • Provide customer service to Thieme customers and distributors
  • Maintain and participate in the continuous improvement of the company's order processes
  • Support application software upgrades and enhancements
  • Ensure Customer satisfaction


  • Basic knowledge of order to cash processing
  • Comfortable retrieving data from web-portals, phone and email
  • Basic knowledge of distributor, retail and drop ship sales models
  • Excellent math, organization, and time management skills
  • Customer service experience with superior phone skills
  • Proven ability to work in a team oriented environment
  • Strong English communication skills (Spanish a plus)
  • Strong attention to detail

Preferred Skills/Qualification

  • Experience with EDI / Vendor Portals Order to Cash and Customer Relationship Management Systems
  • Bachelor’s degree or other equivalent experience in areas relating to Customer Service required.
  • Intermediate Microsoft Office skills (Excel, Word, Outlook) are required
  • Book publishing experience
  • Familiarity with subscription renewal processes

All applications should be sent as PDF, and include cover letter, salary requirements, and resume to the address below. Applications without a cover letter will not be considered.

Sarah Vanderbilt, Senior Vice President and Chief Operating Officer
Thieme Medical Publishers, Inc.
This email address is being protected from spambots. You need JavaScript enabled to view it.


Sign up and be the first to get exclusive offers, sales, events, and more!

Yes, I would like to receive email newsletters with the latest news and information on products and services from Thieme Medical Publishers, Inc and selected cooperation partners in medicine and science regularly (about once a week). I agree to the use and processing of my personal information for this purpose. I can opt out at any time by clicking the "unsubscribe" link at the end of each newsletter.

Further information about data processing and your corresponding rights.

*Required field; all other fields are voluntary. We only use this information to personally address you in your newsletter.

Product Search