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Online Customer Service Center

Welcome to Thieme’s online Customer Service Center. To help us process your query as quickly as possible, please select from the list of issues on the menu.

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Order

Book

E-Book

Journal

Online resources/E-products

Folders

Feedback or query about a product

Book/E-Book

Journal

Online Resources/E-products

Feedback or incorrect content


Query about an invoice

Missing invoice/new invoice:

Book

Journal

Online resource/E-product

Question about payment types

PDF-Invoice

My account

Update:

Update address

Update bank details

Update account details:

Username

Email address

Password

Delete data

Delivery/return

Missing delivery:

Book

Journal

Wrong product delivered:

Book

Journal

Product is damaged:

Book

Journal

Query about delivery/shipping:

Book

Journal

Returns:

Questions about returns

Technical Support

Technical Support:

I have forgotten my username or password

I have forgotten my e-mail address for login

Technical support – Apps

Technical support - E-books

Technical support – E-journals

Technical support – online products/E-products

Change account details:

Username

Email adress

Password

Other issues

Upload Certificates

Cancel a book order

Cancel a journal subscription

Cancel an online platform license

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