Thieme Publishers is committed to producing superior products, and works hard to make sure that you are completely satisfied with the items you purchase. We welcome customer feedback at all times on all aspects of our operations. Our Customer Service staff will do their best to assist you with all ordering, product information, and overall satisfaction issues.
Information on various aspects of our customer service operations can be accessed under the Customer Service menu at the top of this page, or by using the links and information below.
Below, you will find the quickest ways to contact customer service. If you would like more detailed information, please click on Contact Details above for office locations and other ways to contact the Thieme offices in New York, Stuttgart, Delhi & Rio. If you would like to contact a member of our staff not listed, please use the "Write Us" form below or the resources links.
Thieme Publishers New York Office
Customers who reside in the Americas should contact the New York office for assistance.
Customer Service: (Weekdays 9:00-5:30 ET)
Thieme Publishers Stuttgart Office
Customers in Europe, Asia, Africa and Australia should contact the Stuttgart office for assistance.
Customer Service: (Weekdays 9:00-17:00 MEZ)
Thieme Publishers Delhi Office
Customers in Bangladesh, Bhutan, India, Nepal, Pakistan and Sri Lanka should contact the Delhi office for assistance.
Customer Service (Weekdays 9:30-17:30 IST)
Phone: +91 120 4 55 66 00
Fax: +91 120 4 55 66 49
Thieme Publishers Rio Office
Rua do Matoso, 170, Tijuca
Rio de Janeiro, RJ
Phone: (21) 2563-9703
Phone: (21) 2563-9705
The Frequently Asked Questions (FAQs) section contains information on many of the questions most frequently asked, so please check to see if your question has already been addressed before contacting customer support. Suggestions on specific information that you think should be included in the FAQ section are always welcome.
Use the "Write to Us" form to submit a contact/support ticket. Classifying your ticket using the dropdown menus allows us to route your message to the staff member(s) best able to respond to your inquiry. The translation function at the bottom of the ticket submission form can be used to translate your message, if needed. Please be sure to provide as much detail as possible in your inquiry so we can best respond.
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